zappmedia
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Client testimonials · Working well together

Quality shows.
Through our clients’ eyes.

What matters is the experience of working with us: good results, clear communication and service that moves projects forward. Our clients say it in their own words.

What do you particularly appreciate about our service?

Always happy to work with you: very good results, fast and professional project handling, competitive quotes, friendly contact and good service.

Gesellschaft für Technische Kommunikation – tekom Deutschland e.V.Client feedback · Translated from German
View German original

Immer wieder gerne: Sehr gute Ergebnisse, schnell und professionell in der Abwicklung, günstig im Angebot, netter Kontakt und guter Service.

Languages. Service. Quality. Technology.

Turnaround
Hours–days

depending on project volume and requirements

Experience
30+ years

localization experience at zappmedia GmbH, since 1993

Projects
90,000+

completed localization projects

Client testimonials
1,047

published feedback from our clients

Languages
80+

for translation, voice recording, subtitling and transcription

Certification
ISO 9001

TÜV-audited quality management at zappmedia GmbH, since 2006

The customer barometer

Good work.
Month after month.

Our clients rate project handling, the quality of our work and communication with their project manager. The customer barometer makes their feedback visible.

  1. Project handlingFrom placing an order to delivery.
  2. Service qualityThe result of your project.
  3. CommunicationContact with your project manager.

All three criteria, month by month

Each month: 01 project handling · 02 service quality · 03 communication.

very goodgoodsatisfactorypoor

Explore all months: swipe horizontally or scroll with the arrow keys ↔

The monthly chart follows the published qualitative OTM scale.

Source: OTM · Last retrieved from OTM:

How is the customer barometer created?

The customer barometer is based on feedback from our clients. The data comes from OTM, our ERP and quality management system. Each month shows three bars side by side: overall project handling, quality of service and communication with the project manager.

Testimonials, their count and the barometer are updated together every hour from the published OTM data. Month labels and the qualitative scale follow the OTM report. If a retrieval fails, the last successfully imported version remains available.

People. Projects. Experiences.

What stays?
A good impression.

Answers to our question: “What do you particularly appreciate about our service?” A selection of published client feedback.

I appreciate the combination of certified translation services and professional voice-over production, from the translator and voice talent to the mastered audio file. I also like the very short project turnaround and the transparent project workflow.

Dataport AöRClient feedback · Translated from German
View German original

Ich schätze die Kombination aus zertifizierter Übersetzungsleistung und professioneller Voice-Over-Produktion – vom Übersetzer über den Sprecher bis zum gemasterten Audio-File. Außerdem gefällt mir die äußerst kurze Projektlaufzeit und der transparente Projektablauf.

Very convenient project handling, fast service and excellent availability!

Deutsche Bank AG MünchenClient feedback · Translated from German
View German original

Sehr bequeme Abwicklung, schneller Service, sehr gute Erreichbarkeit!

- Fast replies and quotes - Very easy, convenient handling - Reliable delivery on schedule - Very good service

SIEMENS AGClient feedback · Translated from German
View German original

- schnelle Rückmeldungen/Angebotserstellung - sehr einfache und bequeme Abwicklung - zuverlässige Terminlieferung - sehr guter Service

Reliability and speed.

BMW GroupClient feedback · Translated from German
View German original

Zuverlässigkeit und Schnelligkeit

Thank you for the consistently excellent, professional and friendly collaboration and the very good result.

Gesellschaft für Technische Kommunikation – tekom Deutschland e.V.Client feedback · Translated from German
View German original

Danke für die wiederholt sehr gute, professionelle und freundliche Zusammenarbeit und das sehr gute Ergebnis.

Super-fast delivery. When there were questions about our files, we received a call straight away, rather than having the order put aside until later. Top service!

NORD/FM Norddeutsche Facility Management GmbHClient feedback · Translated from German
View German original

Super schnelle Lieferung. Da es Rückfragen zu unseren Daten gab, wurden wir direkt angerufen und der Auftrag nicht erst bis einem anderen Zeitpunkt zur Seite gelegt. Top Service!

Quality has a system

Personal service.
Reliable processes.

Experienced project managers guide your project, from preparing the texts to planning delivery dates. They remain your personal contacts, combining expertise with transparent processes.

Explore our references ↗

ISO 9001

TÜV-audited quality management at zappmedia GmbH, since 2006.

Information security

Our information security management conforms to ISO 27001.

OTM

Project workflows and client feedback in one system.

Your next project

Good experiences
start with a conversation.

Tell us about your project. We will discuss languages, services and deadlines together.