Phone messages & voicemail
Greetings, absence, opening hours, alternative contacts and message recording.
Greeting · On hold · Voice menu
The first impression.
Starts with a voice.
We have the right voices for your phone system. From a short greeting to a multilingual dialogue, we produce clear messages, on-hold audio and IVR recordings, with music if required.
Professional native-speaking talent in over 40 languages / Text, recording and delivery from one team
Languages. Service. Quality. Technology.
- Turnaround
- Hours–days
depending on project volume and requirements
- Experience
- 30+ years
localization experience at zappmedia GmbH, since 1993
- Projects
- 90,000+
completed localization projects
- Client testimonials
- 1,047
published feedback from our clients
- Languages
- 80+
for translation, voice recording, subtitling and transcription
- Certification
- ISO 9001
TÜV-audited quality management at zappmedia GmbH, since 2006
A voice for your service
The right place.
The right message.
We tailor text, voice and audio output to your phone system and intended call flow.
On-hold audio
Information during waiting and transfer, with music or an acoustic background where needed.
IVR & voice dialogue
Recordings for menu options, language selection and automated dialogues, including additions to existing systems.
Your audio calling card
A clear brief.
A consistent result.
We coordinate talent selection, scheduling and briefing, with editing, native-language translation, linguistic consulting and direction where required. Sound engineers handle audio quality, editing, mixing and mastering.
For IVR, we deliver the agreed recordings for your solution. System functionality, configuration and integration are arranged with your telephony or software provider; their audio requirements belong in our brief.
Information for your quote
- Message texts, languages and number of segments
- Phone system or target platform
- Greeting, waiting, menu and absence scenarios
- Preferred voice, tone and pronunciations
- Music requirements and intended use
- Audio format, file naming and deadline
Phone production in detail
Clear to hear.
Ready to use.
From a short greeting to a voice portal: explore the full application and production details here.
Greetings, opening hours and absence messages
Phone messages are played automatically by a phone system, voicemail or answering machine. Fixed information, such as outside-hours messages, and regularly changing announcements have different update needs.
Typical content includes greetings before connection, opening or holiday hours, alternative contacts, product information and an invitation to leave a message after the tone. We adapt the text to your use.
On-hold messages, music and acoustic backgrounds
Waiting and transfer can be accompanied by spoken information, music or both. Tone, information density and length should fit the context and expected waiting time.
We clarify music selection and required usage rights before production. Existing music, suitable licensed tracks or a custom composition can be used according to the brief.
IVR: voice menus and interactive dialogues
Interactive Voice Response describes computer-controlled voice dialogue systems. Depending on the system, callers choose menu options by keypad or speech to receive information or be transferred.
We produce professional recordings for new and existing systems. Multilingual menus, repeated prompts and individual extensions can be prepared as coordinated segments.
Service, information and other applications
Applications range from hotlines, helpdesks and contact centres to automated ordering and time, weather, traffic, timetable or market information. Telephone banking, reservations, ticket sales, voting and competitions also use voice menus.
Content follows your service: instructions, callback information, customer numbers and product details need clear prompts and explanations. The technical functionality of your system determines the flow.
Dialogue design and access to a person
Callers want to reach the right information or person quickly. Menu options, terms and repetitions should therefore be easy to understand and appropriate for the audience.
Complex or emotionally difficult issues may need a personal contact. Before launch, work with your system provider to check speech and keypad input, routing and abandonment scenarios; test calls help identify weaknesses.
Voice, languages and pronunciation
We use professional voice artists for studio recordings. Friendly, serious or humorous delivery follows the brand, audience and purpose of the message.
Native-language versions and consistent pronunciation also help international phone systems. We agree language, voice character, names and specialist terms. zappmedia.io explains alternative software-assisted production methods.
Recording, audio format and individual segments
Professional studio equipment is used for recording. Editing, mixing and mastering prepare the audio for the agreed purpose. Phone systems may require different audio specifications from video or music productions.
Provide requirements for format, codec, sample rate, channel count and file naming. We agree output for your target system and deliver the files online. You then check integration and operation in your phone system.
Business service and later updates
Your contact coordinates text, translation, talent, direction and sound production. The fixed-price quote specifies the agreed scope and required resources.
Approved scripts, segment names and pronunciation notes are a useful basis for updates. Mention recurring changes in the initial brief.
From your text to your phone system
Enquire. Listen.
Record. Use.
One coordinated workflow for a short greeting or a multilingual voice menu.
Briefing & technical requirements
Agree text, languages, segments, music, use and system specifications.
Agree voice & script
Listen to suitable professional talent, then approve text and pronunciations.
Produce & review
Record, edit, mix with music if needed, and check the agreed output.
Deliver & integrate
Receive your files online, then check them with your provider in the target system.
Phone message prices
Your scope.
Our fixed price.
Languages, text length, voice, segments, music and output determine the quote. The audio price list offers a guide for studio recordings; we confirm your specific scope in the quote.
The price list specifies recordings in one language with one voice, including online casting, project management, talent, studio, recording, editing, mastering, final review and delivery. Music and special output requirements are agreed separately.
Request a quote ↗From our reference portfolio
The logos represent documented work with clients in our reference portfolio.
Frequently asked questions
A quick question.
A clear answer.
Do we need finished message scripts?
You can send existing texts. We can help with editing and translation if needed. Describe the call flow, audience and any special pronunciation requirements.
Can you provide the format for our phone system?
We agree output against your system specifications. Send format, codec, sample rate, channel count and file naming requirements, or the details supplied by your system provider.
Do you supply a complete IVR system?
This service covers the agreed texts and voice recordings. The technical IVR solution, configuration and integration are provided by your telephony or software provider. We align the audio output with their requirements.
Let’s talk about it
How does your company
sound on the phone?
Send us your messages, target languages and phone system requirements. We will arrange the right voice and production.